Applicants for the NBDA's America's Best Bike Shops program are visited by a professional mystery shopper who will evaluate the store for store appearance, merchandising excellence, customer service, phone courtesy and over all customer experience.
If you would like to receive a copy of your mystery shopping score card to use as a customer care improvement reference, the cost is $125. You can order by completing the transaction via the NBDA's on-line shopping cart. Mystery shopping reports will not be delivered until approximately September 2017.
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