Books & Resources
Applicants for the NBDA's America's Best Bike Shops program are visited by a professional mystery shopper who will evaluate the store for store appearance, merchandising excellence, customer service, phone courtesy and over all customer experience. If you would like to receive a copy of your mystery shopping score card to use as a customer care improvement reference, the cost is $125. You can order by completing the transaction via the NBDA's on-line shopping cart. Mystery shopping reports will not be delivered until approximately September 2017. Upon checkout, select "No Shipping (Delivered Electronically)" as your shipping option. Select "Guest Checkout" to complete payment. No need for login or password.
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