Bike Shop Operations During COVID-19: Pedal – Kalamazoo, Michigan
Bike Shop Operations During COVID-19: Pedal – Kalamazoo, Michigan: Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees, whether to ask for rent deferral or not, etc. We think that now it is more important than ever to come together and share ideas and practices between retailers all over the nation.
For the first episode in this series, Brandee Lepak, Owner of Global Bikes in Pheonix, AZ, and President of the NBDA interviews Tim Krone, owner of Pedal in Kalamazoo, Michigan, and NBDA Board Member about what he is experiencing in Michigan at this time and what procedures he has put in place for his business.
Please enjoy listening to Bike Shop Operations During COVID-19: Pedal – Kalamazoo, Michigan.
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WE LOVE BIKES at Pedal
After many years of working in a service-oriented industry, I got a job in a bike shop and loved it. I loved working on bikes. I loved talking to people about bikes. I loved the technology. All of it was so fantastic and personal and so much more immediate than working in a huge faceless company where a good project took several years. And like many an impassioned employee, I thought I could do it better. And out of that Pedal was born.
I started Pedal with my buddy Ryan at what is now our downtown shop in January 2011. Since then we’ve grown quite a lot, employed some very smart and wonderful people, met and have come to know many good people in our community. We’ve morphed into a Kalamazoo bike shop. We ride where you ride. We know the scene. We like to do the stuff you like to do. We don’t just sell bicycles in Kalamazoo; we’re part of bicycling in Kalamazoo, and it makes us super proud and happy.
Brandee & Tim
Tue, 8/18 10:43AM • 31:58
SUMMARY KEYWORDS
people, business, employees, retailers, closed, bike, bike shop, bicycle, ride, p&l, happen, stay, customers, weeks, conversation, retail, rent, absolutely, reached, home
SPEAKERS
Rod Judd, Brandee Lepak, Chad Pickard, Tim Krone
Rod Judd 00:10
You are listening to Bicycle Retail Radio brought to you by the National Bicycle Dealers Association.
Brandee Lepak 00:17
Hello, everyone. My name is Brandee Lepak. And I’m the president of the National Bicycle Dealer Association, and I am a retailer from the Phoenix metro area. We have five locations throughout the valley. And I’m here today with Tim Krone, the owner of Pedal in Kalamazoo Michigan.
Tim Krone 00:37
Hi, yeah, I’m Tim Crone pedal is in the metropolitan area of Kalamazoo, Michigan. We have two stores on the vast plane and away we go.
Brandee Lepak 00:47
How many years have you been in business?
Tim Krone 00:49
Just over nine.
Brandee Lepak 00:51
How many employees do you have?
Tim Krone 00:53
I did payroll this morning. I have 22 employees. Wow.
Brandee Lepak 01:00
Are you doing? How’s everything going in Kalamazoo?
Tim Krone 01:05
You know, it’s going fast. You almost can’t think about it too much. It’s really weird. We got the shelter in place. thing. I shouldn’t say a thing, the shelter in place executive order from our governor Monday, bike shops were not excluded from that. So we’re closed, which is a little bit weird. And we’re going to stay closed until April 14, as it sits right now.
Brandee Lepak 01:31
So what does that mean? Close? Like you absolutely cannot do any business or can you have, you know, one employee doing Bike Builds and mechanic getting caught up on Repairs? Or is it just absolutely no business?
Tim Krone 01:47
We’re trying to figure out how we can accommodate both the letter and the spirit of the law. And I think the spirit is all about human contact. Right? That’s the thing. So if your bike is in the shop, we would like to repair it and get it back to you. If you special ordered a bike, we would like to build that and get it to you. Our showrooms are absolutely not open, our doors are locked. There are signs on the door. So that’s it. I went out and I delivered some bikes this morning, I went out in the band and me, you know, set the bikes in the driveway and called the person and you know, we might have shouted at each other across the yard. And that was that but yeah, that’s what business looks like right now.
Brandee Lepak 02:31
Have you seen a big increase in online orders?
Tim Krone 02:35
No, No, I haven’t. I like to preface every time I’m doing something that somebody else is going to listen to. In no way would I suggest that I’m an average bike shop or even that I know what I’m doing. But you know, we’re all doing something and maybe we can figure it out if we share our experiences. We have always looked online you know, we’ve got a full-featured smart detailing site. We’ve always looked at that as an extension of our brick and mortar store, you know, so if you’re up at two in the morning, you might think, Wow, wonder what pedal hasn’t stopped? Well, you can figure that out with our website. We don’t really push e-commerce. That might not be smart, but that’s the way we’ve been doing it.
Brandee Lepak 03:16
Right. So with all of your staff, since you’re closed, have you had to do layoffs. Are you letting people go? How are you handling staffing issues?
Tim Krone 03:27
Oh, boy, yeah, I really wrestled with that one. I sent everybody home, but a few key people who are doing the chores that I outlined earlier, and I’m going to pay them what they would normally make through the 13th. At that time, we’re going to have to rethink it. This might speak to my level of preparedness. When this happened. If I had been able to perhaps help my employees navigate this a little bit better. I might not have done what I did, but I just felt like that was one that was going to call them down. Right? I felt pretty good doing it. I mean, it felt right. And three, they’re not going to go get another job right now. So I think it seemed like a winning idea at the time.
Brandee Lepak 04:13
You know, and that’s something you know, one of the benefits of the MBA to do a shameless plug of why everyone should be a member is, you know, we can kind of think through these things together. That way, we’re not having, you know, knee jerk reactions, or, you know, I know when we go to work every day, we’re looking at our employees, you know, and there are a lot of demands, and you’re not really sure how to navigate everything that Trump is coming out with your state, HR issues, the paranoia, and the fear. It’s hard to have that 30,000-foot view right. now know that you’re doing the right thing. It’s the first time any of us have been through this.
Tim Krone 04:56
Yeah, you know, it’s just to throw in a little anecdote in here. Yo, I was wrestling with this, I kind of got my managers together and I said, Look, this is what I think I’m going to do. And we have enough cash to do this. I just want you to, you know, I’d like some feedback on it. Everybody said, Well, you know, that sounds pretty good. So then later that evening, I’m talking with a friend of mine who’s got shops, and it’s not quite the same circumstance, but similar. And he said, Well, you know, he’s a very blunt, beautiful person. He said, You know, I don’t think he should have done that, I think should have done this, this, this and this. And yeah, and I appreciate that. That’s good. That’s good. That’s another experience. I have filed that for if this gets worse, or longer or anything like that. Now I’ve got, you know, I’ve got a friend who has some experience that I can use now, a friend that I met through the NVDA By the way,
Brandee Lepak 05:48
yeah, it’s hard because everything’s moving so quickly. And you know, every day I wake up like the first 10 minutes, I’m awake, I forget that this is going on. Right? And then I was in my living room and I watched the news like, what are we dealing with today? You know what happened while I was sleeping, and it’s so hard, you know, to hit that pause button and take time, and really think about the decisions we need to make because it’s just moving so rapidly.
Tim Krone 06:21
Yeah, absolutely. I think it’s a real balance to be able to think about what you’re going to need to do in a few months and balance that against what you need to do right now. You know, that may have a big impact on how you set up that action months from now, I’m not sure if that makes great sense. But thinking about what you’re going to do today and thinking about how that’s going to affect and what you’re going to want to do in a few months. You know, that takes a lot of brain cycles.
Brandee Lepak 06:49
Well, honestly, and the people who you know, have closed down already, we haven’t reached that Pinnacle. You know, the peak alright, is what I’m kind of hearing. So, you know, if you closed down last week, you know, how long are you going to have to stay closed? And do you have the cash flow to catch up? You know, later in the year? What does this look like? Yeah, it’s just a lot of very difficult questions right now. So while your employees are home, and you’re generously paying them, are you encouraging any work from home activities, you know, updating on training? What are you having them do homework?
Tim Krone 07:33
So I’m not really I know, everybody’s a little freaked out. Right. So some people are actually very worried about getting sick. And I think that’s bigger. Some are worried about the societal burden of this. I think that’s fair. So you know, we stay pretty up with training. And so I don’t think I have much to ask there to be honest. So I got this idea from my wife, right. So this is not mine, but I contacted our community found Which is kind of a warehouse for charitable giving, and then also funding of various charities in town. And I got a list of organizations that need volunteers right now and I forwarded that list to my employees and you know, just basically said if you need something to do because you’re used to doing something, you might consider calling these guys and see if I need some help.
Brandee Lepak 08:25
So that’s a really great idea as
Tim Krone 08:28
well as mine, but credit where credit’s
Brandee Lepak 08:31
Yes, yes. Have you reached out to your landlords and started conversations with them about
Tim Krone 08:38
you? know, it’s funny, okay, because I’m my landlord one share, and I don’t have a whole lot to give. And then my wife is my landlord at the other store, and she has assured me that I’m at rock bottom already.
Brandee Lepak 08:53
Perfect.
Tim Krone 08:54
So we’re that not the case though. That is totally a conversation that would be having. I think when you think about the fact that the rents that are propping up most retail these days are restaurant brands. Right? And those guys are not looking good. I would think that any property owner who’s thinking clearly is going to want to keep a tenant in place. So I would think at a minimum, you should be talking about rent deferral. I think you might even ask for rent forgiveness. But I do think people should be talking to their landlord, for sure. I mean, I’m fortunate that I don’t necessarily have to do that. But yes, that is a conversation that should probably be happening right now for most people.
Brandee Lepak 09:47
Yeah, I wonder if I retailers are having any luck getting, you know, deferrals because I worry about it just piling up like everything piling up after this.
Tim Krone 10:00
Yeah, I think forgiveness is a much stronger ask. I think if you’re going to ask for a deferral, I mean, so I think when you’re negotiating these things, and this is just me, right? I think you should go in with a plan, you shouldn’t go in with an ask, you should go in. If you haven’t asked, you need to ask the whole thing. I want you to forgive my rent for this period of time. I want you to defer my rent, and I will make it up over the course of the next X amount of months, you know, something like that, like, don’t just have a problem, have an answer for it. I think that helps move the conversation along quite a lot. Right.
Brandee Lepak 10:38
So on that same line of questions, have you reached out to your suppliers and if you have, how are those conversations going?
Tim Krone 10:47
So I’m in a kind of a lucky spot, I own a good percentage of my inventory. So that’s not a big panic right now for me, so I’m not having those conversations. Thankfully, the conversation I’m wondering as somebody who owns a lot of his inventory is when my bills come due, how many I hate? Should I be asking for a discount? If I’m ready to pay for this? should I? Should you knock something off the top? Because I think a lot of people aren’t able to pay right now. Or at least having the conversation about not paying.
Brandee Lepak 11:22
Well, you know, cash in hand makes the king right.
Tim Krone 11:28
While it lasts..
Brandee Lepak 11:29
So why not? Why not ask, you know, what do you have to lose? I mean, that’s the thing. It’s, like, you can ask, they can say no, but you can ask and if you come with, hey, this works out for you. It works out for me. I’ve got the cash. You know, I mean, I think it’s worth putting it out there. Right?
Tim Krone 11:48
How can it hurt if you’re being nice about it, which I think is possible?
Brandee Lepak 11:54
And honestly, from what I’ve heard, and what I’ve been told is now is the time to ask
Tim Krone 12:01
Don’t wait. Don’t wait. If it looks like you’re going to need to, I mean, so one thing I would say so I, you know, I’m not serving customers right now I’m doing a lot of stuff, but it’s not on the floor. So I’ve spent some time. I mean, what does it cost me in cash to run my business every month? That’s a pretty easy number to find right at the bottom of your p&l just divide that sucker by 12. So that’s the max that it costs. You’ll I’ve gone and called some, you know, this is when I start advertising a lot. And I cold and people that we have some big contracts with and I was like, stop, you know, we shouldn’t be advertising, right? That’s not helpful. People come to the door and we’re not here. So I think looking at what your monthly bills are, and what’s, you know, what’s a variable cost, what’s a fixed cost, trying to figure all that out and reduce what you can
Brandee Lepak 12:51
write. So that brings me to customer-facing communication. How are you communicating to your customers during As time, you know, what are those messages look like? You know, how are you keeping them engaged with your business?
Tim Krone 13:07
Well, man, we’re going to go on and on with this one. So I try not to over-communicate with our clientele. I try to only share things that I think are interesting. And usually, I try to pile up three or four things and send them at once. So I’ve sent out an email that we have to close because of this. It’s all over our web page. It’s on our social media. So that’s out there. And the way I try to do it is just like, Look, this is the deal. This is the deal. The governor said to do this, we’re doing it. We want to flatten the curve as much as the next guy. We don’t like it. We don’t like being closed, we would much rather be open. We would actually prefer to be you know, talking to people in the store, but we can’t. So we’re going to do this. And when we’re done, we’re gonna we’re going to get back to business.
Chad Pickard 13:58
Your NBDA membership Help support bicycle, retail radio, go to nbda.com to join or renew your membership today.
Brandee Lepak 14:11
Are you worried about recapturing the same level of business? Once you reopen? Do you think that your customers are going to flock to you? Or, you know, is it? How long are you closed for? What’s the mandate?
Tim Krone 14:27
So the mandate right now, I’ve got a little less than three weeks ago, a good two and a half weeks ago, and I’m super worried about that. Like right now, for one of 100 days in Kalamazoo. The sun is shining, it’s going to be 55 degrees. A lot of people have been sent home from their jobs, and I guarantee they’re thinking about riding their bike and maybe how they’d like a new one, or new pedals or something like that. I’m super nervous about them buying that stuff online and having their shopping patterns disrupted. I’m very concerned. About Us winning that back, especially in the short term. So yeah, it’s something that I’ve tried to communicate to our government thus far unsuccessfully. But it’s, you don’t want the cure to be worse than the disease. And I’m not saying that bike shops, clothes are the worst things in the world. But with brick and mortar retail already kind of having a rough go at it. This certainly doesn’t help.
Brandee Lepak 15:27
No, it definitely does not. So when you’re able to open your doors again, do you think that this is going to continue this limited number of people in the store all of the cleaning protocols? I mean, I guess none of us really know is this virus is going to die and disappear, or is it something that’s going to linger and pop back up? You know, I mean, what do you see? How do you feel your shop is going to look, you know, a month, a couple of weeks after you’re open
Tim Krone 15:58
again, so you know As soon as I can, we’re going to get everybody in here, what I think may happen for us because of our seasonality, I’m super worried that our service department is going to get flooded. And we are going to have a very dissatisfied clientele. After that. That’s going to pour some salt on the wound sales. I think we’re, you know, we’re pretty ready to go. If people want to come in and talk about it and get it done and all that I think we’re in good shape. I think over time, we can win people back, but I think it’s, you know, it’s not going to be two weeks, it’s going to take a while.
Brandee Lepak 16:37
One of the things I’ve been really thinking about is, you know, as a bike shop, we’ve worked so hard for so many years, to build that community. You know, right, join us. We’re a community and now we’re told our community can’t gather. Is there anything that you think retailers can do to try to You know, keep that community going.
Tim Krone 17:05
So we’re trying a couple of things. You know, we’re doing some stuff on Strava we’re gonna have some challenges and stuff like that. We have rides on Swift. During the week we sponsored for those things. I just crack up because kind of our little tagline lately has been come ride with us. And so well, that doesn’t really work because we need to ride separately. But, yeah, yeah, that whole community thing is tough without human contact.
Brandee Lepak 17:38
Yeah, yeah. And so I think it kind of takes me into, my next question of, you know, how long does it take to form a habit? You know, what do they say to do something consistently for 28 days? And you’re right, I think that that’s what it is. And, you know, and you think, with you being close, you know, are we teaching our customers new habits.
Tim Krone 18:02
Yeah, yeah, that’s exactly right. That’s it.
Brandee Lepak 18:04
So it brings me to your earlier topic of, you know, are we training our customers to buy online? Are we training our customers how to circumvent us? You know, do you think retails change forever? Now?
Tim Krone 18:20
That’s a great question. Gosh, and I just don’t know, but one of the things that I think, right is your I sell bicycles and everything, you know, we all do. We’re in the people business. Right. And a thing that I have heard over and over is that people miss us. And I think hopefully it takes more than two and a half weeks for that feeling to go away. But I think even though we’re handing online, a lot of business right now, I think people still want to come in and talk to a person and look them in the eye and get some help and guidance. And I, man, I feel like that’s going to have value post Coronavirus. I’m kind of mirando on it. But we’ll see.
Brandee Lepak 19:16
You know, I’ve been trapped in my house now for a week and a half. And just like everyone else quarantine staying at home, and I’m itching to I just want to get out. I just want to go to a restaurant again. I want to be around people again. But it’s not something that’s going to happen suddenly, right? It’s gonna be this easing into it. And I just, I wonder, I really wonder how that’s gonna look for our group rides because so much of what we do is building that community and what retailers can do. How can we, you know, bring back those friendships and that sense of community in this new world that we’re living in It’s we’ve got our work cut out for us for sure.
Tim Krone 20:03
Oh, goodness, yes.
Brandee Lepak 20:05
So let’s talk about employees. Give us some good advice about how you’re communicating with your employees during this time.
Tim Krone 20:12
You know, email has always been our method of communication we have you know, I’ve got one email address I can send everything to and it gets to these guys. So that’s how I like to do it. It might be obvious in the course of this podcast that I can’t say it in just two or three words it takes me a while and emails are a nice forum for that. I try to bold the important parts for the people who just can’t bear it. But yeah, email communication works best for me.
Brandee Lepak 20:46
You know, one of the things that I’m really concerned about in our business is how are we going to be able to retain this staff, I mean, we have so much invested in them, you know, training time they know our business. They know us they know our mission. They know our vision. You know, they know who we are. They know our customer base. Are you afraid of losing that?
Tim Krone 21:13
Well? Yeah. I mean, if it goes on, yes, you know, and this comes back to the planning thing, and I confess, I haven’t done this yet. But in the next week or so, I mean, I’m I would be stupid if I didn’t make a list of absolutely critical. Next critical, not as critical. If we’ve got to go through and start laying people off and start conserving cash, got to do it. I don’t really like to think about my people, as far as my co-workers is where they sit in some ordinal list, but I think that’s going to be important. And yes, they are even the gal that I hired a week ago, right. She’s already done some training. She’s already met some clients. She already knows how to use the cash register. No, that has a nonzero value. She’s in the payroll system. Man, I’d like her to stay cuz I don’t want to go through all that stuff again.
Brandee Lepak 22:08
Oh, I mean, definitely in our business, you know, I’ve had employees who have been with us, you know, I think our longest employees 12 years now. And they definitely have very specific tasks and roles and, you know, within our shop, that we’ve depended on them to do those jobs and to, like, all of a sudden, you know, have the workforce shift to something else, and you lose those key people. It’s just so scary to think about, you know, what that looks like retraining everyone and that reinvestment. Yeah, so I mean, we got to do what we can do to keep them. So how are you helping your staff handle the stress of all of this,
Tim Krone 22:53
I’m a pretty positive person pedal is a pretty positive place and me just kind of Trying to keep going with that I forward news articles that I read hopefully that have some positive content some good stuff they can do while we’re down. We all like riding bikes. I wish we could ride them together right now. That’d be fun. But yeah, I try to stay positive. You know getting in your pity party doesn’t help anybody.
Brandee Lepak 23:21
So how are you taking care of yourself right now? The leader the man in charge, the Grand Poobah? How are you? I mean, what does this look like a bubble bath eyemask
Tim Krone 23:37
I bought a bike to commute to work on that kind of sounds sad, but I did. And that’s fun. That’s been interesting. You know, I like to be active and I found I get pretty grouchy if I’m not and I got kind of wound up there for a couple of days. Got a little grouchy and started working out ride my bike a little bit more than that helped a lot.
Brandee Lepak 23:57
Yeah, it’s important I find during this time That retailers are taking that time, all of us, you know, to just grieve. And just understand that we’re all going through the same thing. We’re all in this together and just try to find solitude. I mean, just even like you said, going for a bike ride. I’ve taken my kids out on a bike ride around the neighborhood. You know, we try to do it once a day and just that simple act of like a normal activity. During this time. It’s good for you. It’s good for them. It’s good for everyone.
Tim Krone 24:34
Yes, it absolutely is. Which just circle back around, which makes this whole bike shop being closed thing. even weirder. Mm-hmm. It is a nice meditative thing to do when you’re stressed out about the world. Yeah.
Brandee Lepak 24:52
So many of us find our peace of mind on a bike right? You know when you need solitude when you need interaction with others. Humans when you just, you know, there’s that point when you’re working out where the endorphins kick in, and it’s like, all of your anxiety just washes away. You know, and yeah, you know, yeah. So wrapping this up, what do you think the future looks like? How can we end this? So we’re not like depressing our entire audience. No. I mean, for me personally, I feel like we’re going to move through this pretty quickly. And I mean, I know there’s going to be long term effects, but I just feel like, you know, q1 for us in Arizona was really strong. I mean, we started the year coming out swinging. That didn’t happen. Yes. e-bike sales helped with that, but we weren’t just selling e-bikes I feel like people want to ride their bikes. They want to get out. They want to exercise. I don’t think that this is just going to go away. So I’m hoping we end the year strong. What do you think?
Tim Krone 26:07
Yes. So I think a couple of things about this one thing, I have this beautiful friend who swam for a big division one school, and she told me that every scholarship, every varsity athlete, was required to take a psychology class. And the focus of the class was on identifying things that stress you out that you can change that you’re responsible for, and things that you can’t change, external forces, and let go of those external forces. I think if you’re spending time worrying about what the Coronavirus is going to do, that’s unproductive, right? If instead, you’re talking to your landlord about your rent situation, that’s a little bit more productive. If you’re talking with your suppliers. That’s a little bit more productive. If you’re putting together a cash flow analysis, with kind of some worst-case-scenario stuff in there, that’s a little bit productive, you can control that stuff you can’t control. I hate to say what the government does, but kinda. So I think if you can focus on what you can do and control and how you can react, and think about what’s going to be required of you in the next couple of weeks. I think that’ll, that’ll make your footing a little bit more firm.
Brandee Lepak 27:33
Well, in all of that, what I’m hearing too is knowledge is power, you know, know your business know what’s going on?
Tim Krone 27:41
Yes, absolutely.
Brandee Lepak 27:43
Right? I mean, maybe we have some retailers listening to this, who really don’t have a great grasp on their p&l or how to do cash flow management, or to really be able to predict I mean, you’ve been in our profit Project groups for how many years now?
Tim Krone 28:04
Gosh, six or seven years, something like that a while,
Brandee Lepak 28:08
a long time. And so you’ve been looking at analyzing, you can protect your business. I mean, what can we tell retailers who, you know, maybe don’t have that great grasp who haven’t been studying and planning and really have a great understanding of their business right now.
Tim Krone 28:28
So, you know, to some extent you have it, right, you’ve got your p&l. I think most retailers have a point of sale system. between those two things, the answers are in there, right. It’s just a matter of pulling it out. And you know, what stuff like the P two program does is helps you develop systems to acquire and accumulate that data effectively, but it’s there and there are people who can help you if you need it. That’s the thing if you know what you’re after, that’s a whole lot better than not even knowing what you’re after. Right? That’s kind of not a great place.
Brandee Lepak 29:07
Yeah. And you know, if we had to suggest to a person who is like maybe sitting in their car listening to us, they’re like, I need help. Who would you suggest they call? I mean, I know. We have Dave Dekeyser who does consultations to the MBDA re p to consult I know Mike Barnidge at QBP I hate to offer his services without asking, but you know, QBP has been really great, Todd Cravens, who knows retailers. Reach out to other retailers.
Tim Krone 29:36
retailers. Sure, sure. Sure. I think most people would help. I will help. I don’t know if minus the help that you want. But I could. I think there’s a program I believe it’s called score, which can get you hooked up with a retired business person, typically an executive who can help with that kind of stuff. I have a couple of friends who have had fantastic experiences with that program. So score, I believe it is a cure.
Brandee Lepak 30:05
Yes, I’ve heard of that. And then also yesterday, I was researching the SBA loans, the Small Business Administration loans that they’re giving now. And I saw something too there that there is a number that you can call to get advice. So basically ending this, you know, wrapping it up, there are people available, reach out to the NVDA we can always try to connect you with another retailer. You know, if you need somebody to talk to don’t feel like you’re alone, because you’re not, you know, we’re all going through this and you have, and there are so many people. I mean, that’s the thing I love about the MBA is the fact that there are so many people willing to help you commiserate with you, advise you and lead you out of us. So, you know, don’t think that you’re in this fight alone because you’re not
Tim Krone 30:57
Right. Yeah, so you don’t have to be alone.
Brandee Lepak 31:01
I think we can wrap this up now. What do you think? Did we cover everything important? I think Did we solve all the problems?
Tim Krone 31:13
Oh, gosh. I think what a lot of us hope for is a good night’s sleep. And then I could do it again tomorrow.
Brandee Lepak 31:22
Yeah,
Tim Krone 31:23
I think if we can get there, that’s a pretty good start.
Brandee Lepak 31:26
Well, thank you so much for joining us today and it’s always a pleasure to talk to you and stay safe, my friend.
Tim Krone 31:33
You too will talk to you soon.
Rod Judd 31:34
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