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Friday Retailer Flex – Episode 22

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Customer service traits you should look for when hiring.

Support the show

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The Friday Retailer Flex – Episode 22

Fri, 8/13

SUMMARY KEYWORDS

trait, interview process, customer, enthusiasm, retailer, employees, bicycle, convey, patience, podcast, person, knowledgeable, team member, people, industry, interact, hiring, compassion, charismatic, cyclists

SPEAKERS

Heather Mason

Heather Mason  00:02

Welcome to the Friday retailer flex a weekly pointed digest of inspirational and actionable insights you can implement today. This is NBDA President Heather Mason. If you’re a first time listener, be sure to check out the previous episodes. Please do us a favor and leave a review helps members of our industry find our podcast. This podcast is designed specifically for the bicycle industry is dedicated to strengthening our retailers and cycling community. This Friday flex is about customer service traits you should look for when hiring lots of conversations in our Monday mingles RP to retailer groups, and with partners and NBDA members about staffing. Where do we find qualified employees? some suggestions point that we do not need to always look for current cyclists or people already in our industry, but could pull someone in and have a great employee if we find someone in the interview process with the right personality skills and traits. This left us with a question, what are those right traits? Just what are we looking for? We have boiled it down to five traits we think your team member needs to succeed during your next interview process. Look for these traits when you are having conversations with your potential employee. The first is enthusiasm. Enthusiasm is infectious. It’s a natural mood, encountering enthusiasm lights you up. When you’re already happy, enthusiasm can make you happier. And when you’re angry enthusiasm reassures you that someone will make it right. Enthusiasm is a trait that depends largely on your personality. You’ll notice it right away when you’re interviewing someone, and you definitely don’t want to overlook it. The next trait is customer empathy and compassion. Empathy is often hailed as a critical trait in customer service, it’s easy to see why it’s the ability to put yourself in the other person’s shoes. compassion, on the other hand, is the wish for everyone to do well. We’ve been talking about businesses being customer centric and really wowing our customers. If you’re focused on that, and those two traits must be there. The next trait we’re looking for in potential employees is patience. Patience is the capacity to accept or tolerate delays, problems or suffering without becoming annoyed or anxious. Without patients that service experience and can turn on pleasant for both the customer and your team. The impatient team member could be an emotion of constant annoyance, which would shine through and the tone of their voice. We’ve all been there experienced working with a sales associate that just had no patience. And this can frustrate the customer. So during your interview process look for patience as being a trait. Alright, the next trait is charisma. charismatic people are attractive, people want to interact with them. That is why it’s desirable to have them on your team. charismatic, charismatic people are able to focus exclusively on the person they are interacting with. It makes people feel heard and important. Through this they are able to convey the ability that they have the power to change something which makes people feel taken care of. They also convey warmth to the person they interact with during your next interview process, not just asking questions, are you able to fill this shift? Are you able to get here on time, but looking for these skilled trades are so important and critical. It’s the natural qualities of a person that come through the last trait you want to look for as someone who is knowledgeable. You want to look for people who are eager to learn and want to engage. We are not just hiring to fill a spot. And it will be easy to tell during an interview. You want to look for someone who is genuinely interested in your business and the products that you sell. When training It is not just about the what of the product you sell, but the why. And this is also the same for the what of your day to day operations. You need to explain to your employees why you do it the way you do it. Someone who is knowledgeable will create a much better environment all around. Having the right people on your team doesn’t just make for happier customers. They also make the job more fun. I hope this helps in your search for selecting candidates for your bicycle store by looking for some of the qualities as outlined. If you’d like to support the show, don’t forget to subscribe on Spotify, Apple podcasts wherever you get your podcasts. Share your favorite episode with friends on social media. We appreciate your support. Thank you for listening now go be great

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The NBDA has been here since 1946, representing and empowering specialty bicycle dealers in the United States through education, communications, research, advocacy, member discount programs, and promotional opportunities. As shops are facing never-before-seen circumstances, these resources offer a lifeline. Together, we will weather this. We at the NBDA will not waver in our commitment to serving our members even during this challenging time—but we need your support.

Now is the time to become a member as we join together to make one another stronger. Whether you’re a retailer or an industry partner, your membership in the NBDA is one of the best investments you’ll make this year. 

Learn more about the benefits of being a member and join now.

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