Using a Scientific Method to Design Your Service Center
This episode’s guest is George Lee, a known retail expert with an unwavering desire to innovate, implement, and take every business and everybody in his environment to the next level, and a second time guest on the podcast. His bicycle industry career is centered on strategic thinking, planning, and profitability. He is leading the retail strategy and operations growth plan of Conte’s Bike Shop – the biggest bicycle retail business on the East Coast. He joined us last year to talk about developing your retailer experience, leadership, and the importance of data. Today he joins us to go deep into your service menu and how you can use a scientific method when designing.
The NBDA has been here since 1946, representing and empowering specialty bicycle dealers in the United States through education, communications, research, advocacy, member discount programs, and promotional opportunities. As shops are facing never-before-seen circumstances, these resources offer a lifeline. Together, we will weather this. We at the NBDA will not waver in our commitment to serving our members even during this challenging time—but we need your support.
Now is the time to become a member as we join together to make one another stronger. Whether you’re a retailer or an industry partner, your membership in the NBDA is one of the best investments you’ll make this year.
Learn more about the benefits of being a member and join now.
