We need to focus on engaging and retaining the new customer that is finding us during this time. Right now, in the middle of the COVID-19 pandemic, bicycle retailers are exhausted. Many are working with reduced staff in a stressful environment, mostly as frontline workers. All the operating procedures you worked to develop, implement, and […]
“Until there is a vaccine or solid treatment discovery, social distancing, extreme cleanliness and reduced crowd sizes will most likely be a continuing reality. . The way you are operating today may very well be the new normal for potentially another 12-18 months.”
“Read to learn how one bike shop is adapting to the unprecedented hurdles all shops are facing during the global COVID-19 pandemic.”
“Simply put, customer service during this Covid19 outbreak is all about safety. Safety means as little physical interaction as possible. “
Beeline Connect announced today that it has launched Schedule, a free service-scheduling software for independent bicycle retailers.
“Every small business is going to be going through these same things and I feel confident that with some perseverance and use of available options to get through the following months you can come out of this and move forward.”
“Tough times, but times in which you can cement your place in your market as not only important and relevant, but also as a compassionate and incredibly valuable member of the community.”
“It is very important to be visible and aggressive in disinfecting not only all high touch surfaces on a very consistent basis, but customers’ bikes immediately upon arrival to the store and again when handed off to the customer.”
The leading bike cleaning and maintenance brand aims to place 250 of the refill stations in US stores which would save 54,000 plastic bottles from being produced which equates to just over 6 tons.
“This is a very common refrain – that certain situations you face are unique enough to warrant higher than normal expenses. Be very careful of thinking in that way.”
