Bad Online Reviews Can Be Heartbreaking
“Bad reviews can be painful as both a business and personally. In order to combat the negativity be honest and acknowledge the issue with the customer.”
Entries by NBDA
5 Easily Overlooked Customer Service Must-do’s
When you think of the term customer service what comes to mind? For most of us, we know when we aren’t getting it of course. To me, customer service has come to represent anything that makes a customer yours. So what is it exactly?
10 Things to do This Off-Season
There are several ways to spend your off season. What are some things you can do?
NBDA Partners with David DeKeyser to Create P2 Consult
New program is designed to help dealers become more profitable through affordable, one-on-one business analysis and coaching
Extended Service Program: NBDA Rolls Out RIDES
New benefit for member retailers to be offered in conjunction with Ensure Protect IRVINE, Calif. – September 17, 2019 – The National Bicycle Dealers Association (NBDA), the nonprofit organization that leads bicycle retailers to excellence, has launched a turnkey extended warranty and service program for its members called “RIDES”. The name is an acronym for […]
Merchandising your Website to Keep it Fresh
Great merchandising helps a customer shorten their journey. How do you give them something interesting to look at?
SEO Isn’t as Scary as You Think
A long-term plan to improve customer experience—even incrementally—should be at the heart of your SEO strategy.
Sprucing Up Service
Don’t just make room for the service department; design it.
The Secrets to Selling Adventure
How do you sell “adventure” in this new era of bikepacking and gravel grinders? We asked 4 top shops…
Adapt or Die: 4 Fresh Ideas to Win at Retail
Use social media to inform buying decisions, find profits in sustainability, and other key takeaways from the 2019 Los Angeles Retail Symposium
