“The first thing I took away from this podcast was the importance both Lisa and Laura placed on the need to engage both Women and Youth. These two groups have historically been under served or misunderstood in a very male dominated industry and sport/activity.”
“Bad reviews can be painful as both a business and personally. In order to combat the negativity be honest and acknowledge the issue with the customer.”
When you think of the term customer service what comes to mind? For most of us, we know when we aren’t getting it of course. To me, customer service has come to represent anything that makes a customer yours. So what is it exactly?
There are several ways to spend your off season. What are some things you can do?
New program is designed to help dealers become more profitable through affordable, one-on-one business analysis and coaching
New benefit for member retailers to be offered in conjunction with Ensure Protect IRVINE, Calif. – September 17, 2019 – The National Bicycle Dealers Association (NBDA), the nonprofit organization that leads bicycle retailers to excellence, has launched a turnkey extended warranty and service program for its members called “RIDES”. The name is an acronym for […]
Great merchandising helps a customer shorten their journey. How do you give them something interesting to look at?
A long-term plan to improve customer experience—even incrementally—should be at the heart of your SEO strategy.
Don’t just make room for the service department; design it.
How do you sell “adventure” in this new era of bikepacking and gravel grinders? We asked 4 top shops…
