E-Bike Certification with UL Solutions

This episode’s guest is Dejan Gakovic, Micromobility Business Development Manager at UL Solutions. An eBike and EV enthusiast and owner, Dejan joins us today to review UL2849. The conversation covers the standard in depth including history, importance, certification process, and future developments. In this conversation we talk about service center efficiency, how software can be a game changer and amazing customer experience.

NBDA News Hour – December 2023

We begin this episode with talking about being in "the eye of the hurricane." What does the economy look like as we move into the slow season? In this conversation we talk about service center efficiency, how software can be a game changer and amazing customer experience.

Unlock Your Workshop’s Full Potential

Hubtiger is a tech company that offers cloud-based repair and rental software solutions. Hubtiger is built to equip shops with the necessary tools to streamline operations, enhance customer experiences, and ultimately boost repeat business. Hubtiger has established itself as a leading software provider that is trusted by both repair and rental shops globally. In this conversation we talk about service center efficiency, how software can be a game changer and amazing customer experience.

Connecting Your Best Customers to the Best Rides

Ride with GPS is the fastest and easiest way to get routes to your customers. Listen in as we talk about building community, group rides and giving riders peace of mind by knowing where they are going.

Racks As a Companion to Bike Sales with Küat

Learn from Küat how to make bike racks the easiest companion sale. Küat is a brand known for its ability to create industry-changing products that are manufactured with the utmost care to quality. They design products that last longer, boast unmatched style, and earn Küat the reputation of being a leader in feature innovation.

Great Ride. Easy Fold. Built to Last.

Tern focuses on building bikes that are a great ride, easy to fold, and are built to last. They’re a unique brand with some very recognizable frame features, and we’re excited to chat with them today about what’s happening with Tern currently, what’s next, and what dealers and future dealers need to know.

NBDA News Hour – November 2023

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter. Listen in this week as we review their focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace. We open with a discussion about lithium battery fires.

Top Performance, Top Experience

This episode’s guest is Nat Ross of Pirelli. In this episode Nat shares some practical ways to engage with customers using tire products and other parts and accessories. These small interactions can have a large payoff, and Nat offers ways to make the most of these interactions. Through focusing on language when communicating with our customer and focusing on merchandising and more in the shop, Nat helps us get it done.

Retailer Excellence Presidents Award Winner – Pro Bike + Run

This episode’s guest is Craig Cozza, President of Cozza Enterprises which includes the bike and specialty shop, Pro Bike + Run, a featured Presidents Award Winner in the 2023 NBDA Retailer Excellence Awards. We cover what it takes to maintain a high standard business in a family of businesses and how Craig uses real estate and design to help leverage grow and community.

Getting Kids on Bikes With Velo Kids

This episode’s guest is Jenny White, executive director of Velo Kids. Jenny and her husband, Brad, returned to Holland, Michigan after 6 years in Colorado. With degrees and business development experience, Jenny and her husband wanted to bring their love for cycling and community back too.