Wait, This IS My Circus: How to Control Labor Costs While Improving Customer Service

Originally aired on 3/24/21.

Learn how high-performing bike shops maintain profitability with strict labor budgets without sacrificing the high quality of service their customers demand, with Jason Windsor, Head of Marketing and Customer Success at Retail Toolkit.

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The NBDA has been here since 1946, representing and empowering specialty bicycle dealers in the United States through education, communications, research, advocacy, member discount programs, and promotional opportunities. As shops are facing never-before-seen circumstances, these resources offer a lifeline. Together, we will weather this. We at the NBDA will not waver in our commitment to serving our members even during this challenging time—but we need your support.

Now is the time to become a member as we join together to make one another stronger. Whether you’re a retailer or an industry partner, your membership in the NBDA is one of the best investments you’ll make this year. 

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