NBDA Dealer Hotline
The NBDA Dealer Hotline offers immediate, personalized support for bicycle retailers facing complex challenges. By calling or emailing, you’ll connect directly with a knowledgeable representative. Our dedicated team typically responds within 24–48 hours to assist with a wide range of issues impacting your business.
We provide guidance on:
- Accounting & Sales Tax: Navigating financial reporting, tax compliance, and bookkeeping best practices.
- Legal Requirements: Understanding local, state, and federal laws affecting bicycle retail operations.
- Human Resources: Addressing staffing concerns, employee relations, and compliance with labor laws.
- Supplier Best Practices: Optimizing relationships with suppliers, including negotiation strategies and partnership development.
- Dealer Agreements: Reviewing and negotiating contracts to ensure favorable terms and conditions.
- Warranty Reimbursement Issues: Managing claims and ensuring timely compensation from manufacturers.
- Confidential Ownership Matters: Assisting with mergers, acquisitions, and succession planning while maintaining confidentiality.
- Retailer Resources: Assistance with Insurance, service providers, business templates, and other important operational needs.
- Emerging Issues: Staying ahead of trends like e-bike regulations, data security, and technological advancements.
- Regulatory Compliance: Ensuring adherence to safety standards, environmental regulations, and industry-specific requirements.
- Marketing Strategies: Developing campaigns to increase brand visibility and customer engagement.
- Growing Ridership: Implementing initiatives to attract and retain new cyclists in your community.
- Advocacy Efforts: Engaging in local and national advocacy to promote cycling infrastructure and policies.
- Staff Culture: Fostering a positive workplace environment that encourages employee satisfaction and retention.
Whether you’re dealing with day-to-day operational questions or strategic business decisions, the NBDA Dealer Hotline is here to support you. Our mission is to empower specialty bicycle retailers through expert advice, resources, and advocacy.
Retailer-to-Retailer Insight
For more personalized support and retailer-to-retailer insight, the NBDA offers direct access to experienced industry leaders. If you have questions about store operations, are looking to discuss best practices, or simply need some sage wisdom and guidance from someone who’s been there, we invite you to reach out to NBDA Board Member Phil Cohen, owner of Chain Reaction Bicycles in Georgia. Phil brings decades of hands-on retail experience and is always happy to connect with fellow retailers. You can contact him directly at chainreaction4bikes@yahoo.com.
