NBDA Announces Survey Results: Bosch eBike Systems Receives Top Rankings

Irvine, CA – May 13th, 2024 – The National Bicycle Dealers Association (NBDA) is thrilled to unveil the results of its recent survey assessing E-bike system suppliers. With the E-bike category experiencing unprecedented growth, the feedback gathered from over 552 bicycle retailers across North America provides invaluable insights into supplier performance and retailer satisfaction.

The survey, which was open until March 29, 2024, received an overwhelming response from 552 participants. Retailers were asked to rank E-bike system suppliers based on overall quality, satisfaction, training, brand recognition, attractiveness, service timing, warranty and support, maintenance, and batteries.

“We recognize the crucial role that E-bike system suppliers play in the success of our industry,” stated Heather Mason, President of NBDA. “By participating in this survey, bicycle retailers have contributed significantly to our understanding of the strengths and areas for improvement among E-bike system suppliers.”

The clear standout from the survey was the Bosch eBike Systems, which received top rankings across all categories. Bosch has been at the forefront of innovation in E-bike drive systems for over a decade, offering top performance, quality, and digital services that shape the future of E-bike mobility.

“We are proud to see Bosch eBike Systems recognized as the leader in overall satisfaction and quality,” said Claudia Wasko, VP/GM Americas, Bosch eBike Systems. “Delivering top reliability, quality and product safety is part of our Bosch heritage, and our commitment to being a service-led organization remains unwavering.”

While Bosch emerged as the frontrunner, other notable system standouts included Shimano, Specialized Turbo, Giant Sync Drive, and Bafang.