NBDA Launches 2025 Service Survey to Help Retailers Optimize Operations and Profitability

Why Participate?

Service is a key revenue stream for bicycle retailers, offering a tremendous opportunity to increase gross margins while strengthening customer relationships. This survey will deliver an in-depth comparative analysis, allowing retailers to benchmark their service operations against industry standards and identify areas for improvement.

Key Focus Areas Include:

● Service operational efficiencies
● Menu and pricing strategies
● Personnel, certifications, and training
● Service layout and setup
● Customer intake and communication best practices

Survey Details:

● Estimated Completion Time: Approximately 50 minutes
● Submission Deadline: February 20, 2025
● Cost: The final report will be available for $199 for non-members and $49 for NBDA
members. Retailers who submit data will receive the report for free.

How to Participate:

Participation is exclusive to NBDA members. Non-members are encouraged to join the NBDA at a special annual rate of $150 (a $100 savings) using the promo code ‘signmeup’ to gain access to this invaluable industry resource.

The NBDA 2025 Service Survey is the first of its kind, providing specialty bicycle retailers with actionable insights to elevate their service operations. Don’t miss this opportunity to contribute to industry growth and optimize your shop’s success. Complete the survey today!