Description
Have your shop objectively and professionally evaluated, and receive a full report about the experience someone has in your shop without bias. Once you sign up, a mystery shopper will come to your store at an undisclosed time and follow up with a detailed report about their experience. The report includes information about website ease of use, telephone etiquette, experience as they walked up to your location, store welcome and layout, wait time, employee listening and explaining, suggesting add-on merchandise, handling objections, closing the sale, checking out, thanking the customer, etc.
This is a valuable opportunity to find out if your employee training, physical location and processes are as seamless and successful from the customer perspective, as you mean it to be!
At purchase, please in the “Notes” section provide, the address you want shopped, including your phone number and URL.
After purchase, a member from the NBDA team will reach out to secure a time and other logistics for your secret shop visit.
