Tag Archive for: Bicycle Retail

Value of Your Customer

What’s the Value of Your Customer and POS Data?

“As we barrel headlong into an increasingly data driven world you will be running at a major disadvantage if you perform poorly in these areas, to your competitors who collect and accurately keep clean actionable data, and utilize it in very focused ways. ”

Kegel's Bicycle Store
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Kegel’s Bicycle Store: Best Bicycle Shop Profiles

“Asked to identify a bright spot it was without hesitation Robb highlighted the almost doubling of his e-bike business in only his second year of seriously selling them.”

Point of sale

Single vs Multi-Brand Model

“Have you experienced success with a single main line model that would have not been possible otherwise, or do you feel carrying several brands is the route to take for positive results? “

Syracuse bicycle
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Syracuse Bicycle: Best Bicycle Shop Profile

“Syracuse Bicycle seems has figured out the secret sauce to bring new riders into the fold, keeping those riders moving up to enthusiast level and then onto evangelists of cycling and the shop. “

bad online review

Bad Online Reviews Can Be Heartbreaking

“Bad reviews can be painful as both a business and personally. In order to combat the negativity be honest and acknowledge the issue with the customer.”

Easily Overlooked Customer

5 Easily Overlooked Customer Service Must-do’s

When you think of the term customer service what comes to mind? For most of us, we know when we aren’t getting it of course. To me, customer service has come to represent anything that makes a customer yours. So what is it exactly?

Extended Service Program

Extended Service Program: NBDA Rolls Out RIDES

New benefit for member retailers to be offered in conjunction with Ensure Protect IRVINE, Calif. - September 17, 2019 - The National Bicycle Dealers Association (NBDA), the nonprofit organization that leads bicycle retailers to excellence,…
Tariff war

Tariffs: Caught in the Trade War Crossfire

The bike industry—and IBDs, in particular—could be collateral damage under Trump’s proposed tariffs

seasonal employees

Ask a Dealer: Seasonal Employees

Landry’s Tom Henry tells us how he finds, hires and trains quality seasonal help

bike demo

Rethinking Bike Demo Days

Offsite demos are one of the most effective ways of getting butts on bikes, a key step in the sales process.