Tag Archive for: Bicycle Retail

bad online review

Bad Online Reviews Can Be Heartbreaking

“Bad reviews can be painful as both a business and personally. In order to combat the negativity be honest and acknowledge the issue with the customer.”

Easily Overlooked Customer

5 Easily Overlooked Customer Service Must-do’s

When you think of the term customer service what comes to mind? For most of us, we know when we aren’t getting it of course. To me, customer service has come to represent anything that makes a customer yours. So what is it exactly?

Extended Service Program

Extended Service Program: NBDA Rolls Out RIDES

New benefit for member retailers to be offered in conjunction with Ensure Protect IRVINE, Calif. - September 17, 2019 - The National Bicycle Dealers Association (NBDA), the nonprofit organization that leads bicycle retailers to excellence,…
Tariff war

Tariffs: Caught in the Trade War Crossfire

The bike industry—and IBDs, in particular—could be collateral damage under Trump’s proposed tariffs

seasonal employees

Ask a Dealer: Seasonal Employees

Landry’s Tom Henry tells us how he finds, hires and trains quality seasonal help

bike demo

Rethinking Bike Demo Days

Offsite demos are one of the most effective ways of getting butts on bikes, a key step in the sales process.

Turnover and Profit

Turnover and Profit: For What It’s Worth

How to Boost Turnover and Profit by Valuing Your Work

P2 Consulting Services

P2 Consulting Services

P2 Consulting Services will help you learn how you can refine your business strategy and improve your retail business operations to grow and succeed.
bicycle industry webinars

Super Webinar Series

The NBDA’s bicycle industry webinars close the education gap between what retailers already know and what they must know to run a successful business.
Outspokin'

Outspokin’: Bicycle Retail Blog

Outspokin’ connects specialty bicycle dealers to the news and information they need to stay ahead of the curve in a fast-changing retail environment.