Tag Archive for: customer service

Driving Revenue When Product Is Hard To Find

Driving Revenue When Product is Hard to Find

With demand remaining high and limited inventory options, now is the time to get creative with generating revenue with new approaches to your sales process and customer experience.
Three Steps Towards Showing your Stock to Local Searches

Three Steps Towards Showing your Stock to Local Searches

In this webinar we explore why now is the best time to use platforms available to you to take the work of out listing your inventory online.
Within the Midst of Every Crisis, Lies Great Opportunities

Within the Midst of Every Crisis, Lies Great Opportunities

Join the NBDA and Bob Margevicius, Executive Vice President of Specialized Bicycle Components, for a webinar on supply chain management.
Wait, This IS My Circus: How to Control Labor Costs While Improving Customer Service

Wait, This IS My Circus: How to Control Labor Costs While Improving Customer Service

Learn how high-performing bike shops maintain profitability with strict labor budgets without sacrificing the high quality of service their customers demand.
Customer Retention Part 1

Customer Retention – Part 1

Contributed by Chris Baker- an employee at Putnam Cyclery, Putnam, CT and co-founder of Bakers Dozen Dog Treats; grain-free dog treats available at over 200 stores throughout New England. While the COVID-19 pandemic has had many negative…
Engaging Customers in a Contactless World

Engaging Customers in a Contactless World

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trek stores flordia
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Pandemic Shop Profile: Trek Stores Florida

“Read to learn how one bike shop is adapting to the unprecedented hurdles all shops are facing during the global COVID-19 pandemic.”

Good service in bad timesl

Good Service in Bad Times

 “Simply put, customer service during this Covid19 outbreak is all about safety. Safety means as little physical interaction as possible. “

Open the Door to Women

Open the Door to Women – A Podcast Overview

“The first thing I took away from this podcast was the importance both Lisa and Laura placed on the need to engage both Women and Youth. These two groups have historically been under served or misunderstood in a very male dominated industry and sport/activity.”

bad online review

Bad Online Reviews Can Be Heartbreaking

“Bad reviews can be painful as both a business and personally. In order to combat the negativity be honest and acknowledge the issue with the customer.”