Tag Archive for: service

Within the Midst of Every Crisis, Lies Great Opportunities

Within the Midst of Every Crisis, Lies Great Opportunities

Join the NBDA and Bob Margevicius, Executive Vice President of Specialized Bicycle Components, for a webinar on supply chain management.
Wait, This IS My Circus: How to Control Labor Costs While Improving Customer Service

Wait, This IS My Circus: How to Control Labor Costs While Improving Customer Service

Learn how high-performing bike shops maintain profitability with strict labor budgets without sacrificing the high quality of service their customers demand.
Frank McMillan - R.I.D.E.S.

Frank McMillan – Founder of Ensure Protect, Developer of R.I.D.E.S. (Ride it Daily Extended Service)

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AccessiBe ADA compliance

ADA Compliance: Protect your business from lawsuits, Open your website to the world

The NBDA has partnered with AccessiBe to give you critical information on ADA Compliance in regards to your website. This presentation will cover everything a business owner needs to know about web accessibility, the liabilities and risks of…
Meet Your Customers with Aggressive Agreeability

Meet Your Customers with Aggressive Agreeability

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E-Bikes and Building a Mission-Driven Bike Shop
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E-Bikes and Building a Mission-Driven Bike Shop

E-Bikes and Building a Mission-Driven Bike Shop:  Karen Weiner and Brett Thurber opened a bike shop ten years ago in California’s Bay Area with four e-bikes on consignment, and no previous bike shop experience an asset that enabled…
Get Off The Phone, Get More Customers

Get off the Phone, Get More Customers

Even before the “Corona Economy” set in, retailers faced a number of challenges to win the hearts and minds of new customers. From competition with online vendors and lighter foot traffic - what can be done to increase sales, service, and…
How To Enhance The Bike Retail Experience

How to Enhance the Bike Retail Experience: Online Booking

Given the new realities of coronavirus, every process and daily routine is subject to review. The bike industry is no exception - and our retail experience deserves a better step one.

Extended Service Program

Extended Service Program: NBDA Rolls Out RIDES

New benefit for member retailers to be offered in conjunction with Ensure Protect IRVINE, Calif. - September 17, 2019 - The National Bicycle Dealers Association (NBDA), the nonprofit organization that leads bicycle retailers to excellence,…
sprucing up service

Sprucing Up Service

Don’t just make room for the service department; design it.