Welcome New Members: 18 Spokes

18 Spokes LLC. Introduction

Whether you’re running a local bike shop, organizing a race, managing a cycling club, publishing a cycling magazine, or manufacturing high-performance gear — our platform helps you engage riders, support customers, and streamline operations.

Built by cyclists, for cyclists — 18Spokes combines deep industry insight with cutting-edge AI to give your business a real advantage.

Our AI-powered systems are trained on your business, your brand, and your knowledge. But we also include extensive training on general bicycle knowledge. Imagine your customer calls your voice agent, opens a chat, or opens an email asking, “How do I change the chain on my ebike?” or “What size of bike do I need?” and your AI agents answer them instantly, with accurate and relevant answers. Your bot can walk users through simple and complex questions like this.

18 Spokes was born out of frustration — and passion.

18 Spokes is the first AI-powered Customer Support system built from the ground up to serve the cycling industry. We deliver intelligent, automated support systems tailored for every corner of the cycling world.

As cyclists ourselves, we saw firsthand how hard it is for bike shops and cycling businesses to keep up with customer support, especially after hours or during race weekends.

So we built the tools we wished existed — combining powerful automation with cycling-specific intelligence.

Whether you’re running a local bike shop, organizing a race, managing a cycling club, publishing a cycling magazine, or manufacturing high-performance gear — our platform helps you engage riders, support customers, and streamline operations.

NBDA Members get an exclusive discount on all products and services. See the NBDA Member Savings page for details.