Outspokin’ Archives

Adjusting in the Midst of Chaos

“When everything seems to be in constant flux in your operations, staffing needs, inventory availability, and service demands, making changes that may have felt disruptive in normal times may be easier to get done.”

Outspokin’

Top 5 Immediate Goals for your Business

“One thing seems certain for the near term, and that is inventory levels are going to be slim, particularly if you used to just ordering as you go. You need to do some basic forecasting and get bikes on backorder now.”

COVID-19, Outspokin’

NBDA Rallies COVID 19 Resources to Support Bike Shops

We at the NBDA will not waver in our commitment to serve our members even during this challenging time—but we need your support.

Outspokin’

Engaging and Retaining the New Customer

We need to focus on engaging and retaining the new customer that is finding us during this time. Right now, in the middle of the COVID-19 pandemic, bicycle retailers are exhausted. Many are working with reduced staff in a stressful environment,…

Bicycle Retail Radio, COVID-19

Retail Operations During COVID-19: Changing Hands Bookstore

Retail Operations During COVID-19: Changing Hands Bookstore - Phoenix, Arizona:Â Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether…

Outspokin’

Change is the New Normal

“Until there is a vaccine or solid treatment discovery, social distancing, extreme cleanliness and reduced crowd sizes will most likely be a continuing reality. . The way you are operating today may very well be the new normal for potentially another 12-18 months.”