COVID 19 Resources
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NBDA Rallies COVID 19 Resources to Support Bike Shops

We at the NBDA will not waver in our commitment to serve our members even during this challenging time—but we need your support.

engaging and retaining customers

Engaging and Retaining the New Customer

We need to focus on engaging and retaining the new customer that is finding us during this time. Right now, in the middle of the COVID-19 pandemic, bicycle retailers are exhausted. Many are working with reduced staff in a stressful environment,…
Retail Operations During COVID-19: Changing Hands Bookstore - Phoenix, Arizona
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Retail Operations During COVID-19: Changing Hands Bookstore

Retail Operations During COVID-19: Changing Hands Bookstore - Phoenix, Arizona:Â Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether…
Change is the new normal

Change is the New Normal

“Until there is a vaccine or solid treatment discovery, social distancing, extreme cleanliness and reduced crowd sizes will most likely be a continuing reality. . The way you are operating today may very well be the new normal for potentially another 12-18 months.”

trek stores flordia
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Pandemic Shop Profile: Trek Stores Florida

“Read to learn how one bike shop is adapting to the unprecedented hurdles all shops are facing during the global COVID-19 pandemic.”

Bike Shop Operations University Bicycles
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Bike Shop Operations During COVID-19: University Bicycles

Bike Shop Operations During COVID-19: University Bicycles: Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees,…
Good service in bad timesl

Good Service in Bad Times

 “Simply put, customer service during this Covid19 outbreak is all about safety. Safety means as little physical interaction as possible. “

Beeline Connect
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Beeline Connect – Free Service-Scheduling Software for IBDs: Associate Member Press Release

Beeline Connect announced today that it has launched Schedule, a free service-scheduling software for independent bicycle retailers.

Bike Shop Operations During COVID-19: Landry's Bicycles - Boston, Massachusetts
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Bike Shop Operations During COVID-19: Landry’s Bicycles – Boston

Bike Shop Operations During COVID-19: Landry's Bicycles - Boston, Massachusetts:  Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether…
Bike Shop Operations During COVID-19: Pedal - Kalamazoo, Michigan
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Bike Shop Operations During COVID-19: Pedal – Kalamazoo, Michigan

Bike Shop Operations During COVID-19: Pedal - Kalamazoo, Michigan:  Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to…