“As we barrel headlong into an increasingly data driven world you will be running at a major disadvantage if you perform poorly in these areas, to your competitors who collect and accurately keep clean actionable data, and utilize it in very focused ways. ”

“Syracuse Bicycle seems has figured out the secret sauce to bring new riders into the fold, keeping those riders moving up to enthusiast level and then onto evangelists of cycling and the shop. “

When you think of the term customer service what comes to mind? For most of us, we know when we aren’t getting it of course. To me, customer service has come to represent anything that makes a customer yours. So what is it exactly?